Armtech Computer Services
Multi-Branch IT Infrastructure & Field Service
Centralizing datacenter AMC, technical repair center operations, project costing, and mobile-enabled field technicians.
“Leadership gained live visibility into project-wise profitability and actual material costs.”
About Armtech Computer Services
Centralizing datacenter AMC, technical repair center operations, project costing, and mobile-enabled field technicians.
Operational Context & Challenge
Armtech Computer Services needed to manage multi-branch IT infrastructure services, datacenter AMC contracts, hardware lifecycle management, and mobile field technicians without losing visibility into project margins or spare parts consumption.
Implemented Scope with Frappe ERP
Deployed centralized accounting, serialized stock tracking, CRM sales funnels, and purchase automation across branches.
Implemented activity-based project costing to track actual labor, material consumption, and timesheets against project margins in real time.
Configured a Technical Repair Center (TRC) module to manage incoming defective equipment, track repair expenses, and evaluate technician throughput.
Rolled out a dedicated Mobile App for Field Service Engineers to handle location-verified attendance check-in/out and rapid on-site service sign-offs.
Operational Impact
Leadership gained live visibility into project-wise profitability and actual material costs.
Reduced turnaround latency between field service completion, customer sign-off, and invoice generation.
Automated payroll calculation grounded directly in mobile attendance and timesheet entries.
“Automated payroll calculation grounded directly in mobile attendance and timesheet entries.”
