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Give the next person enough context to investigate.
Prepare the application, workflow, and observed behaviour before sending a support enquiry.
Include a reproducible example
Record the application version, the steps you took, the expected result, and what happened instead. Include when the issue began and whether it affects one user or a wider group.
Protect the data in your request
Use de-identified examples and remove credentials, access tokens, and sensitive records. If a deeper investigation needs access, agree on the approved channel and access scope with the team.
Use the agreed escalation route
Existing engagements should follow their contracted support process. For a new enquiry, contact ERPNova to discuss the issue and the support scope. This page does not create a response-time or availability commitment.
Describe the improvement you need
For a change to an existing workflow, explain what your team does today and what should work differently. Include relevant customizations and dependencies so the team can discuss the scope before proposing work. Use the enquiry below for a new support or improvement discussion, not urgent incident escalation.
Prefer to contact us directly? Email ping@vishgyana.com.
